In this case, we would like to start with an apology for the inconvenience.
Please inform us within 3 calendar days in case of a problem or defect with the received item(s), and register your return package in our return portal.
Please complete the information as correctly and completely as possible and send back your purchase(s) in their original packaging within the next 14 calender days.
In any case, a return is only accepted if the item has been sent back undefiled, undamaged and unworn and in the original packaging.
The cost of shipment (providing a return label) of the damaged product(s), shall be taken by Emmers Equestrian. Emmers Equestrian is not liable for odds, accident, misuse or wrong manipulation of an article by the customer. An article with an acceptable claim will be repaired or replaced free of charge in case it is in stock. In case the ordered item is no longer in stock, a reimbursement will take place.
All items ought to be returned in an orderly fashion. This way we can resolve your complaint as fast as possible.
Defects cause by accidents, neglect or misuse are not the responsibility of Emmers Equestrian.