Exchange & return

Of course, our aim is to completely satisfy you with every purchase at Emmers Equestrian. We strive for excellent quality and outstanding customer service. But what if that is not the case for you? 

In case you wish to exchange a product, please contact webmaster@emmers.be for a return form. Complete the return form as correctly and completely as possible and send it back together with your purchase(s) in their original packaging within the next 5 calender days. Exchange your product without extra costs in one of our stores

In case of a correct return, the customer will be refunded. In any case, a return is only accepted if the item has been sent back undefiled, undamaged and unworn and in the original packaging.

Note: these return conditions do not apply to personalized products, i.e. products that have been ordered in a specific colour or size for the customer.

Unless a mistake has been made by Emmers Equestrian, return is always at the expense of the customer.

The return address is:
Emmers Equestrian
Bernard Kempplein 23
3939, Hamont-Achel
Belgium

For shipment of the replacing product, transportation costs will be charged for orders under €100 within Belgium or the Netherlands. Transportation costs outside of Belgium or the Netherlands will always be charged and are the same as with your initial purchase. For an exchange without extra costs, you are welcome to visit one of our stores.

When goods are returned from outside of the European Union, the customer is responsible for paying the import duties. 

In case you wish to return a product, please contact webmaster@emmers.be for a return form. Complete the return form as correctly and completely as possible and send it back together with your purchase(s) in it's (their) original packaging within the next 5 calender days. Exchange your product without extra costs in one of our stores

In case of a correct return, the customer will be refunded. In any case, a return is only accepted if the item has been sent back undefiled, undamaged and unworn and in the original packaging.
Please mention your bank account information on the indicated area on the return form for an uncomplicated and quick reimbursement

Note: these return conditions do not apply to personalized products, i.e. products that have been ordered in a specific colour or size for the customer.

Unless a mistake has been made by Emmers Equestrian, return is always at the expense of the customer. 

The return address is:
Emmers Equestrian
Bernard Kempplein 23
3939, Hamont-Achel
Belgium

When goods are returned from outside of the European Union, the customer is responsible for paying the import duties. 

In this case, we would like to start with an apology for the inconvenience.

Please inform us within 3 calendar days in case of a problem or defect with the received item(s). Contact us via e-mail to webmaster@emmers.be. We will examine how to best resolve the issue and will ask you to return the damaged item(s) with a return label provided by Emmers Equestrian. We will also send you a return form. Please complete the form with a description of the problem and your account number in the indicated space for a possible refund.

The cost of shipment (providing a return label) of the damaged product(s), shall be taken by Emmers Equestrian. Emmers Equestrian is not liable for odds, accident, misuse or wrong manipulation of an article by the customer. An article with an acceptable claim will be repaired or replaced free of charge in case it is in stock. In case the ordered item is no longer in stock, a reimbursement will take place.

All items ought to be returned in an orderly fashion. This way we can resolve your complaint as fast as possible. 

Defects cause by accidents, neglect or misuse are not the responsibility of Emmers Equestrian.

In this case, we would like to start with an apology for the inconvenience.

In case you have received (a) wrong product(s), please inform us within 3 calendar days . Contact us via e-mail to webmaster@emmers.be. We will examine how to best resolve the issue and will ask you to return the wrong item(s) with a return label provided by Emmers Equestrian. We will also send you a return form. Please complete the form with a description of the problem and your account number in the indicated space for a possible refund.

The cost of shipment (providing a return label) of the wrong product(s), shall be taken by Emmers Equestrian. Emmers Equestrian is not liable for odds, accident, misuse or wrong manipulation of an article by the customer. Depending on the availability, we will immediately send you the correct product. In case the ordered item is no longer in stock, an alternative will be offered or a reimbursement will take place.

All items ought to be returned in an orderly fashion. This way we can resolve your complaint as fast as possible. 

Defects cause by accidents, neglect or misuse are not the responsibility of Emmers Equestrian.

Of course, we hope our customers are 100% satisfied. But in case there is a problem or you have a complaint, we would like to hear it and try to resolve the issue. Please contact us via webmaster@emmers.be or visit one of our stores. We will be in touch as quickly as possible.