We aim to completely satisfy you with every purchase at Emmers Equestrian and strive for excellent quality and outstanding customer service. However, if for any reason you wish to return or exchange (a part of) your purchase, please contact firstname.lastname@example.org for a return form and send your purchase back to us within the next 5 calender days, together with the products in their original packaging with label. You may also return or exchange the products in one of the Emmers Equestrian stores. Unless a mistake has been made by Emmers Equestrian, return is always at the expense of the customer. For shipment of the exchanged product, transportation costs will be charged.
In case of a correct return, the customer will be refunded or receive a voucher if agreed by the customer. In any case, a return is only accepted if the item has been sent back undefiled, undamaged and unworn and in the original packaging.
Note: these return conditions do not apply to personalized products, i.e. products that have been ordered in a specific colour or size for the customer.
Please inform us in case of a problem or defect with the received item(s), with respect to the delivery of an article. Contact us via e-mail to email@example.com. We will examine how to best resolve the issue and will ask you to return the damaged item(s) with a return label provided by Emmers Equestrian. We will also send you a return form. Please complete the form with a description of the problem and your account number for the refund.
The cost of shipment (providing a return label) of the damaged product(s), shall be taken by the seller. The seller is not liable for odds, accident, misuse or wrong manipulation of an article by the customer. An article with an acceptable claim will be repaired or replaced free of charge. If the costs of repair are disproportionate, the seller reserves the right to replace the item or exchange it with a similar product.
All items ought to be returned in an orderly fashion; undefiled, undamaged and unworn and in the original packaging. This way we can resolve your complaint as fast as possible.